Michelle excels in spearheading business transformations, drawing on her 25+ years of experience to foster change across sectors. Her commitment to building trust with customers is evident through her strategic guidance and impactful advice. Collaborating closely with Microsoft's engineering and marketing experts, she has been instrumental in shaping executive steering committees, refining annual strategies, and enhancing operational frameworks. An esteemed global speaker on operational design and employee engagement, Michelle makes her home in the Pacific Northwest, enjoying life with her family and rescue dogs.