Insights

Microsoft 365 introduces Agentic Users—autonomous AI agents with their own licenses and identities—alongside App Builder for no-code workflows, Teams Mode for collaborative AI, and Researcher with 44% improved output. Forrester's study shows 116% ROI and 9 hours saved per user monthly. This comprehensive guide provides strategic analysis, implementation frameworks, and 90-day action plans for business leaders navigating this transformation.

Agentic AI holds immense promise but carries risks, echoing past tech revolutions like the telegraph, Internet, and social media. Its impact—positive or negative—hinges on our approach to design, governance, and ethics. Learning from history, we must shape AI with care, balancing innovation and responsibility.

In Week 4 of my #SummerOfCopilot series on LinkedIn, we explored how AI is becoming embedded in the modern workplace, from the apps we use every day to the depths of our company intranet.