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Insights
Thinking on leadership, experiences, technology and marketing.


Agentic Users, Autonomous Workflows, and the AI Workplace of 2025: Your Complete Guide
Microsoft 365 introduces Agentic Users—autonomous AI agents with their own licenses and identities—alongside App Builder for no-code workflows, Teams Mode for collaborative AI, and Researcher with 44% improved output. Forrester's study shows 116% ROI and 9 hours saved per user monthly. This comprehensive guide provides strategic analysis, implementation frameworks, and 90-day action plans for business leaders navigating this transformation.

Chris McNulty
Nov 116 min read


Introducing the Knowledge Agent for Microsoft 365 Copilot
The Knowledge Agent for M365 Copilot streamlines SharePoint content management by automating tagging, workflows, and cleanup, making it ideal for compliance-driven and fast-paced industries. Public preview begins September 18. Synozur is guiding clients in adoption, governance, and training to maximize these new AI-powered features.

Chris McNulty
Sep 183 min read


Driving Productivity: Copilot from Driver’s Seat to Board Seat
Microsoft 365 Copilot’s latest updates are putting AI everywhere you work – even in your car. This blog post explores how Mercedes-Benz is turning the car into a “third workspace” with Teams and Copilot, new Copilot features that convert emails, documents, and meetings into audio summaries, four productivity-boosting Copilot upgrades (from voice activation to Excel-PowerPoint integration), and an AI tool that builds SharePoint pages for you.

Chris McNulty
Jul 3013 min read


The Future of Copilot – The Magnificent Seven
This week’s Summer of Copilot article explores new features that could make Microsoft 365 Copilot even more powerful for business users. From a unified Copilot chat that follows you across Outlook, Teams, and Excel, to smart prompt templates that simplify complex requests, to the newly announced Copilot Memory for personalized AI responses – we cover it all. Other highlights include an AI meeting scheduler to automate calendar chaos, interactive “podcast-style” AI summaries.

Chris McNulty
Jul 2115 min read


Co-Piloting the Future – Custom AI Agents with Enterprise Control
As Copilot Studio and Microsoft’s Copilot Control System set the stage for secure, enterprise-ready AI, the following #SummerOfCopilot updates explore real-world adoption, key innovations, and practical tips to help organizations maximize the promise and power of Copilot and agents.

Chris McNulty
Jul 1116 min read
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