Knowledge Management Maturity Model
Assess your organization's knowledge management maturity across leadership, culture, processes, technology, risk/compliance, and use of AI. This model is aligned with industry best practices (APQC, CMMI, ISO 30401) and provides a 5-level maturity evaluation.
The Synozur Knowledge Management Maturity Model is a strategic framework designed to help organizations assess, evolve, and optimize how they manage knowledge. Built on industry best practices and aligned with CMMI and APQC principles, the model provides a clear roadmap for transforming knowledge from a fragmented, ad hoc resource into a trusted, enterprise-wide asset. It enables organizations to benchmark their current state, identify capability gaps, and prioritize improvements that drive productivity, innovation, and AI readiness.
The model is structured across five progressive maturity levels—each scored on a 100–500 scale—and evaluated through four critical dimensions: People, Process, Technology, and Governance. As organizations move up the maturity curve, they shift from reactive, siloed knowledge practices to intelligent, adaptive systems that continuously learn and improve. Whether you're just starting your KM journey or looking to scale AI-powered knowledge discovery, the Synozur model offers a practical, outcome-driven path to elevate knowledge as a core operating capability.
What you receive
Instant results—no login required: complete the assessment and immediately see your 100–500 maturity score.
Downloadable PDF report: personalized recommendations by stage and dimension, plus a shareable summary for stakeholders.
Follow‑on resources: links to best‑practice guides, workshops, and enablement to move from score to impact.
Model Information
Maturity Stages
🟤 Level 1: Fragmented & Tribal (Score 100)
Knowledge is informal, siloed, and dependent on individuals. No formal KM strategy or tools.🟠 Level 2: Documented but Disconnected (Score 200)
Some knowledge is captured, but it’s scattered, inconsistent, and lacks governance or trust.🟡 Level 3: Structured & Governed (Score 300)
KM is formalized with defined roles, standards, and a central repository. Adoption is growing.🟢 Level 4: Operationalized & Embedded (Score 400)
KM is embedded in workflows, widely adopted, and continuously measured for improvement.🔵 Level 5: Intelligent & Adaptive (Score 500)
KM is AI-enhanced, self-improving, and a strategic differentiator across the enterprise.
Core Dimensions
👥 People
Culture, behaviors, ownership, and incentives for knowledge sharing and reuse.🔄 Process
Workflows and practices for capturing, curating, and applying knowledge.💻 Technology
Tools, platforms, and infrastructure that enable discovery, access, and AI readiness.🛡️ Governance
Standards, policies, roles, and accountability that ensure trust, quality, and compliance.