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Insights
Thinking on leadership, experiences, technology and marketing.


Agentic Users, Autonomous Workflows, and the AI Workplace of 2025: Your Complete Guide
Microsoft 365 introduces Agentic Users—autonomous AI agents with their own licenses and identities—alongside App Builder for no-code workflows, Teams Mode for collaborative AI, and Researcher with 44% improved output. Forrester's study shows 116% ROI and 9 hours saved per user monthly. This comprehensive guide provides strategic analysis, implementation frameworks, and 90-day action plans for business leaders navigating this transformation.

Chris McNulty
Nov 11, 20256 min read


AI in Nonprofits: Force Multipliers, Human Values
How AI is reshaping nonprofits—from back office productivity and research “force multipliers” to ethical guardrails, governance, and the human connections that keep members engaged.

Chris McNulty
Oct 1, 20255 min read


Summer of Copilot — Endless Summer
In our “Summer of Copilot – Endless Summer” finale, we recap how Microsoft’s AI assistant has reshaped work in 2025 and what’s next. From ubiquitous presence in Office apps to specialized agents like Researcher and Analyst, Copilot became a true digital colleague. We highlight major use cases (creative content, sales proposals, knowledge support) delivering real ROI, and how Synozur guides businesses in adopting Copilot responsibly. Plus, a look at Copilot’s place in the broa

Chris McNulty
Sep 29, 20259 min read


11 Copilot Tips to Supercharge Your Productivity
As summer draws to a close, Copilot’s journey continues. This article highlights the top 11 tips and features from Microsoft’s “Summer of Copilot” series—key insights for leaders adopting AI in the workplace. Discover new agents like Researcher and Facilitator, the Excel =COPILOT() function, prompt-engineering frameworks, custom Copilot instructions, talent-mapping, agent governance, & updates like GPT-5 integration. Learn what’s new, why it matters, & how these tools can tra

Chris McNulty
Sep 16, 202523 min read


Your Copilot Preseason Playbook - 13 Wins
Leaders don’t need more AI features — they need faster time to decision. We unpack 13 real world wins—from Estée Lauder to Air India—and translate them into a 30 day activation plan to centralize knowledge, automate first drafts, and scale self service.

Chris McNulty
Aug 25, 20253 min read


Copilot for Every Leader: How AI is Empowering the C-Suite
This in-depth article shows how Microsoft 365 Copilot is transforming work for business leaders across the C-suite. From CEOs and CFOs to HR, Operations, IT, and even the Board, we explore real examples of Copilot acting as an AI “sidekick” – drafting content, analyzing data, and automating tasks – to help leaders focus on strategy and people. Each section offers practical tips to leverage AI effectively (and responsibly) in that role.

Chris McNulty
Aug 5, 202529 min read
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