Insights

GPT 5.2 has areived - and it’s available in M365 Copilot

Anthropic’s Claude AI is now an official Microsoft data processor, enabling secure integration within the Microsoft 365 trust boundary. Business users gain access to Claude’s advanced reasoning and coding capabilities directly in Word, Excel, Teams, and more—without new contracts or compliance hurdles.

Bringing a new product or service to market is an exciting yet challenging journey. The difference between a successful launch and a missed opportunity often lies in the quality of your launch strategies planning. Thoughtful preparation, clear understanding of your audience, and a tailored approach can transform your efforts into meaningful business outcomes. This post will guide you through practical steps to craft effective launch strategies planning that resonate with your

Synozur is heading to Dublin for ESPC25, Europe’s premier Microsoft 365, SharePoint, and Azure event! Join us for hands-on demos, AI-powered solutions, and expert sessions designed to transform your business. Connect with our team and discover the future of collaboration, innovation, and strategy.

Synozur is excited to share our gift: our Excel Holiday Meal Planner to help you plan & time your meal. Enjoy and happy holidays!

Ed DeAngelis, CEO of EDA Contractors and Titan 100 honoree, shares how he transformed a roofing company into an industry leader by embracing servant leadership and making "humanity as a strategy" the foundation of his business.

All the SharePoint AI news from Microsoft Ignite 2025 - from using SharePoint metadata and the SharePoint Admin agent.

Today’s announcements at Microsoft Ignite push Copilot from “smart assistant” to an operating layer for how work actually gets done. Microsoft introduced Work IQ, Agent 365, dedicated Office app agents, new Outlook voice and scheduling, expanded Copilot voice, Sora 2 for enterprise video, and an autonomous Sales Development Agent—with a pragmatic model and content strategy to match. Here’s what matters, why it’s different, and how to act this quarter.

This blog post examines why most strategies fail—not from poor planning, but from a lack of systems and culture for execution. It introduces the Company OS™ and AI co-pilots as solutions for bridging the strategy-execution gap, empowering leaders to turn plans into impactful results as they prepare for 2026.

On this episode of Polaris, Synozur CTO Chris McNulty welcomes Adam Harmetz, Corporate Vice President for SharePoint at Microsoft, to discuss how SharePoint’s 25-year journey has turned it into a knowledge engine for AI, why empowered metadata is key to modern intranets and how generative AI models like ChatGPT, Sora and Nano Banana signal what’s ahead for enterprise content.

Microsoft 365 introduces Agentic Users—autonomous AI agents with their own licenses and identities—alongside App Builder for no-code workflows, Teams Mode for collaborative AI, and Researcher with 44% improved output. Forrester's study shows 116% ROI and 9 hours saved per user monthly. This comprehensive guide provides strategic analysis, implementation frameworks, and 90-day action plans for business leaders navigating this transformation.

Understanding your customers is the cornerstone of any successful business. The customer journey process helps you visualize and optimize every interaction your customers have with your brand. When done right, it builds trust, enhances satisfaction, and drives meaningful business outcomes. This guide will walk you through mastering this process with empathy, clarity, and actionable insights. Why the Customer Journey Process Matters Every customer’s experience is unique, but p

In today’s fast-paced business environment, communication is more than just exchanging information. It is a critical tool that can make or break a company’s success. Mastering communication strategies allows businesses to build stronger relationships, improve teamwork, and enhance customer satisfaction. This article explores how effective communication can be harnessed to drive business success, offering practical tips and insights to help you elevate your communication game.

In today's rapidly changing market landscape, delivering exceptional customer experiences has become paramount for businesses seeking to maintain a competitive edge. A well-defined strategic roadmap can help organizations navigate this complexity, aligning their goals and initiatives with customer needs and expectations. In this blog post, we will delve into the key aspects of building a strategic roadmap that enhances customer experiences. Understanding Strategic Roadmaps A

Synozur is launching our new Orion digital transformation assessment platform, and the AI Maturity Model, at TechCon 365 Dallas. Orion helps organizations map strengths and gaps, align strategy with outcomes, and track progress confidently. The AI Maturity Model provides instant benchmarking with no login required.

In today’s competitive market, delivering exceptional customer experiences is no longer optional - it’s essential. Businesses that prioritize understanding and improving their customer interactions see higher satisfaction, loyalty, and revenue growth. One of the most effective ways to achieve this is by building strategic roadmaps that guide your organization toward enhanced customer experiences. This blog post explores how to create these roadmaps, the role of customer jour

Building a strong brand is more than just a logo or a catchy slogan. It’s about creating a meaningful connection with your audience that drives trust, loyalty, and business growth. A well-crafted brand strategy planning process helps you define your unique value, communicate it clearly, and deliver consistent experiences that resonate with your customers. In this post, we’ll explore how to develop a winning brand strategy that aligns with your business goals and meets your cl

The Synozur AI Maturity Model, unveiled at Microsoft’s Times Square Experience Center during Experts Live USA, empowers organizations to align AI with strategy, enhance governance, and accelerate team upskilling. Access the free, instant PDF for actionable insights and guidance to drive your AI transformation journey—no login required.

How AI is reshaping nonprofits—from back office productivity and research “force multipliers” to ethical guardrails, governance, and the human connections that keep members engaged.

In our “Summer of Copilot – Endless Summer” finale, we recap how Microsoft’s AI assistant has reshaped work in 2025 and what’s next. From ubiquitous presence in Office apps to specialized agents like Researcher and Analyst, Copilot became a true digital colleague. We highlight major use cases (creative content, sales proposals, knowledge support) delivering real ROI, and how Synozur guides businesses in adopting Copilot responsibly. Plus, a look at Copilot’s place in the broa